25.02.2011     Patriot Support Tips

Licensed Patriot users can log support incident requests three ways:

Email:
       Email support@patriotsystems.com with details of the incident. You will receive an automated email
       notification as soon as support staff add your incident to the support queue.

 
Phone:
        You can call either of Patriot’s support desks

        NZ +64 6 867 8179 or
        UK +44 (0)161 8500 560

        If our support team is busy, you can leave a message in the voice mail system. You will receive an
        automated email notification as soon as your incident is added to the support queue. 

Website:
       Log on to the licensed user zone of the Patriot website; there is a link at the right of the home page. Follow
       the Registration/Support link at the top of the page. On the Registration Details page click the Log New
       Support Call button. 

       Add details of the incident and click the Save Case button. You will receive an automated email notification
       that the incident has been added to the support queue.


Track It:

You can track the progress of any support incident via the website. Log on to the licensed user zone of the Patriot web site; there is a link at the right of the home page. Follow the Registration/Support link at the top of the page. Selecting the Logged Support Calls tab will list support incidents, status and outcome.

If you wish to query any of the incidents listed, e-mail support@patriotsystems.com Users who are on Patriot 24/7 Support and Software Assurance plans will be contacted by support staff within two hours of logging a critical incident.


Don’t know your Account log in details?
 
If you don’t have your account details to log in to the licensed client area of the Patriot web site contact support@patriotsystems.com to obtain updated details.