A Patriot support plan will play a vital role in your disaster recovery strategy.  It will give you peace of mind knowing that expert assistance is always at hand.  


Expert Assistance – anytime
Avoid wasting precious time and money when you can get targeted expert assistance from the Patriot support team.  Support technicians are available and ready to assist anytime of the day. Urgent emergency support requests are given priority and a guaranteed response time.  Patriot’s support team can connect directly to your workstations and servers via secure, encrypted, virtual desktop sessions. This is as e­ffective as having an on-site engineer and allows for speedy analysis and fault resolution.  


Configuration Changes
While very easy to use, Patriot is a powerful and flexible system with many configuration and set-up options. To take advantage of this power it is important that you have expert assistance at hand whenever you need to make configuration changes or even if you simply want to know the best way to use a particular feature.  Patriot Support can also help you stay up to date with ever changing signal formats and communication protocols.